This Privacy Policy explains how Lending A Hand (“we,” “us,” “our”) collects, uses, discloses, and protects information when you visit lendingahandllc.com (the “Site”), contact us, book a consultation, or opt in to receive messages.
1) Information We Collect
1.1 Information you provide
- Contact details: name, email address, phone number, and message content when you submit forms or contact us.
- Booking details: appointment requests, availability, and related information.
- Service details (if applicable): information you voluntarily share during consultations (e.g., goals, business context).
1.2 Information collected automatically
- Device & usage data: IP address, browser type, pages viewed, approximate location (derived from IP), and timestamps.
- Cookies & similar technologies: used for site functionality, analytics, and improving user experience.
2) How We Use Information
- To respond to inquiries and provide customer support.
- To schedule, confirm, and manage consultations/appointments.
- To provide educational/consulting services you request.
- To improve the Site, troubleshoot issues, and maintain security.
- To send service-related communications.
- To send marketing messages only when you consent (where required by law).
3) SMS/Text Messaging & A2P/10DLC Privacy Disclosures
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to text messages, we may use your mobile number to send appointment reminders, requested information, service updates, and (if separately consented) marketing messages. You can opt out at any time by replying STOP.
4) How We Share Information
We may share information in the following limited situations:
- Service providers: vendors who help operate the Site (hosting, analytics), scheduling/CRM, and messaging delivery.
- Legal & safety: to comply with law, enforce our rights, or protect users and systems.
- Business transfers: if involved in a merger, acquisition, or asset sale (with appropriate safeguards).
5) Cookies & Analytics
We may use cookies and analytics tools to understand Site usage and improve performance. You can control cookies through browser settings. Disabling certain cookies may affect Site functionality.
6) Data Retention
We retain information only as long as necessary for the purposes described in this Policy, including maintaining business records, resolving disputes, and complying with legal obligations.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Your Choices & Rights
- Text messages: reply STOP to opt out; reply HELP for help.
- Marketing emails (if used): you can unsubscribe via the link in those emails.
- Access/Deletion requests: you may request access to, correction of, or deletion of certain personal information, subject to legal exceptions.
- California notice (if applicable): California residents may have additional rights under state privacy laws (e.g., access, deletion, correction, opt-out of certain sharing). We do not sell personal information.
9) Children’s Privacy
The Site is not intended for individuals under 18, and we do not knowingly collect personal information from children.
10) Third-Party Links
The Site may include links to third-party websites or tools. Their privacy practices are governed by their own policies, not ours.
11) Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page.
12) Contact Us
Lending A Hand
10004 Wurzbach Rd, San Antonio, TX 78230
Phone: (210) 313-0836
Email: [email protected]
